suga_AdminThe Enterprise Product Research team at Netflix is dedicated to delivering valuable research and insights that drive impactful product and business decisions, enhancing our world-class content studio. This studio is at the forefront of revolutionizing content creation and distribution, making Netflix a global leader in entertainment.
In this role, you’ll collaborate with creative and studio leaders, cross-functional teams and talent from across the globe to harness opportunities and mitigate risks associated with developing ML and AI products. Your efforts will focus on unlocking new creative capabilities for storytellers and improving efficiency in the content production process, ultimately enriching the viewing experience for audiences around the world.
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To succeed in this position, you need to navigate complex creative and technical workflows while embracing the opportunities brought by AI innovation. You’ll work closely with various stakeholders, from product managers to data scientists and gain an in-depth understanding of creator technology and ecosystems.
Your research must balance scientific rigor with a deep empathy for the art of storytelling. By transforming research findings into compelling and actionable insights, you will influence key business strategies and product development. Additionally, you’ll champion the role of research within the organization, ensuring that your contributions resonate with both technical and non-technical audiences.
The Role
The Enterprise Product Research team is focused on creating a distinct competitive edge for Netflix by providing research and insights that have a direct influence on our product and overall business strategy. Our aim is to guide the development and continuous evolution of Netflix’s advanced content studio—one that is reshaping the landscape of content creation and delivery on a global scale. This team’s work drives innovation and transformation, establishing Netflix as the world’s leading platform for unique and high-quality entertainment experiences, available to millions of members worldwide.
The role will involve partnering with various leaders in creative and studio management, collaborating with cross-functional product teams and engaging with a wide range of global creative and production talent. You will have the responsibility of identifying and capitalizing on opportunities that support the advancement of machine learning (ML) and artificial intelligence (AI) products. These products should not only unlock groundbreaking creative possibilities for storytellers but also drive significant improvements in efficiency throughout the content creation process. By contributing to these advancements, your work will play a key role in delivering joy and entertainment to viewers around the world.
This position is deeply embedded in the realm of sophisticated creative technology, requiring a researcher who is adept at handling intricate technical challenges and has a strong understanding of specialized creative workflows. It is crucial that the ideal candidate be enthusiastic about AI advancements and have a history of successfully collaborating with creative professionals. Moreover, they must strike a balance between rigorous research methodologies and a deep sense of empathy for the artistic and technical aspects essential to producing exceptional content.
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What You’ll Be Doing
You will work collaboratively with a diverse array of cross-functional teams. These include creators, business stakeholders, product managers, algorithm engineers, data scientists and more. Your role will be to design, oversee, implement and disseminate a strategic roadmap of high-impact research projects. These initiatives will encompass both user experience (UX) and broader strategic business research and will span multiple creative sectors. The ability to tailor your research methods to align with business needs, while still maintaining a high standard of research rigor, will be pivotal in this dynamic and fast-paced environment.
You will immerse yourself deeply in the technical and creative ecosystems, understanding the intricacies and nuances of complex workflows utilized by creators. By collaborating closely with internal and external partners from around the world, you will identify challenges and unmet needs. These insights will then be transformed into actionable business strategies that can drive change and innovation.
A significant part of your work will be to advocate for the value of research, particularly to stakeholders who may not yet fully appreciate or understand the importance of research functions. The ability to distill diverse and at times conflicting, perspectives into clear, objective and compelling stories is vital. Your research insights must resonate effectively with a variety of audiences, from highly technical professionals to those with non-technical backgrounds.
Additionally, you will have the opportunity to identify areas for growth within our enterprise research function. This includes establishing new perspectives and building capabilities that further elevate the impact and effectiveness of research within the organization.
The Ideal Background
The ideal candidate for this role will bring a wealth of experience in conducting both qualitative and quantitative research. This experience should be relevant to product development, AI and ML innovations and overall business strategy. Familiarity with the development of products tailored for creative professionals or a deep understanding of content production and creative workflows is highly desirable.
Candidates should also have a proven track record of working with algorithm and machine learning teams, as well as experience engaging with global stakeholders and technical audiences. Effective communication skills, both written and verbal, are essential. You must be able to simplify complex, multi-method research findings and deliver them in a manner that is clear, compelling and actionable.
Strong analytical abilities are required to synthesize and interpret data from a variety of sources, providing insights that inform strategic decision-making. The role also requires flexibility and adaptability, as you will need to travel frequently to locations like Los Angeles or Los Gatos to meet with key stakeholders. There may also be occasional opportunities for international travel, depending on the needs of the research projects.
While an advanced degree in psychology, social sciences or a related discipline is an advantage, it is not a strict requirement for this position. We are more interested in candidates who can demonstrate a deep understanding of research principles and a genuine passion for the creative industry.
Compensation and Benefits
At Netflix, we offer a unique compensation structure that consists solely of an annual salary, without any bonus schemes. Each year, employees have the flexibility to decide how they want to receive their compensation, choosing between a mix of salary and stock options. To ensure that we remain competitive, our compensation decisions are informed by market indicators. We assess each candidate’s background, skill set and experience, as well as their job family, to determine the most appropriate market-level compensation.
The salary range for this role is between $130,000 and $470,000. We are committed to ensuring that all our employees feel valued and fairly compensated for their work.
In addition to a competitive salary, Netflix offers a comprehensive benefits package. This includes health plans that cover a wide range of medical needs, as well as mental health support services. We also provide a 401(k) retirement plan, complete with an employer match and a stock option program designed to offer long-term financial security. Furthermore, we have disability programs and flexible spending accounts to support a variety of health and wellness needs.
For family planning, Netflix offers benefits that help with various family-forming options. In the event of serious injury or life-threatening situations, we provide life and serious injury benefits to offer financial protection and peace of mind. We understand the importance of work-life balance, which is why we have paid leave programs available to our employees. This includes comprehensive paid time off policies, encompassing vacation days, holiday leave and sick leave.
For full-time hourly employees, we offer 35 days of paid time off each year. This time can be used flexibly for various purposes, whether for rest, recovery or leisure. Meanwhile, full-time salaried employees are eligible for flexible time off from the moment they join the company. We want to ensure that all employees have the ability to recharge and take care of themselves as needed.
More Details on Our Benefits
Our benefits extend beyond the basics, reflecting our commitment to supporting our employees’ overall well-being. For instance, we have tailored mental health programs to ensure that everyone has access to the resources they need to maintain their emotional and psychological health. Additionally, our family-forming benefits include support for those who are starting or expanding their families, providing financial assistance and resources to make these important life changes more manageable.
In summary, this role at Netflix is a unique opportunity to contribute to transformative research projects that have a lasting impact on the entertainment industry. By leveraging your research expertise, creative insights and technical acumen, you will help shape the future of content creation and delivery, bringing groundbreaking entertainment experiences to a global audience.
Frequently Asked Questions
Who will I be collaborating with in this role?
You will work with a wide range of stakeholders, including creative and studio leaders, cross-functional product teams, algorithm engineers, data scientists and global creative and production talent.
What are the main responsibilities of this role?
Your responsibilities include developing and leading high-impact research initiatives, understanding complex creator workflows, identifying opportunities to improve efficiency with ML/AI products and translating research findings into actionable business recommendations.
What type of research will I be conducting?
The role requires a mix of qualitative and quantitative research to support product/UX development, AI/ML innovation and strategic business decisions, often in collaboration with global and technical teams.
What kind of experience is required for this position?
Demonstrable experience in leading qualitative and quantitative research, familiarity with content production and creative workflows and a history of working with algorithm and ML teams are essential. Strong communication and analytical skills are also important.
Will this role require travel?
Yes, the role requires frequent travel to Los Angeles or Los Gatos to meet with stakeholders. There may also be occasional opportunities for international travel.
Do I need an advanced degree to apply?
While an advanced degree in psychology, social sciences or a related field is a plus, it is not a strict requirement. The company values practical experience and research expertise.
How does Netflix determine compensation for this role?
Netflix uses market indicators to determine your compensation, considering your background, skills and experience. The compensation structure consists of an annual salary, with the option to choose how much you want in salary versus stock options.
What benefits does Netflix provide?
Netflix offers comprehensive benefits, including health plans, mental health support, a 401(k) retirement plan with employer match, disability programs, stock options and paid leave programs. Salaried employees have access to flexible time off, while hourly employees accrue paid time off annually.
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